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Account Representative Interview Questions

Top 5 account representative interview questions with detailed tips for both hiring managers and candidates.
Paul Peters
By Paul Peters, May 3, 2021
Paul Peters is the Chief Editor of Betterteam. He's a former print journalist and small business owner and has written articles for a variety of newspapers, magazines and websites.
Account Representative cold calling while preparing invoices of the existing clients

Account representatives are responsible for improving companies’ sales by building and sustaining relationships with new and existing clients. They ensure maximum client satisfaction by regularly following up on clients and promptly resolving client complaints.

When interviewing account representatives, the most suitable candidate will demonstrate enthusiasm, drive, and a passion for engaging with clients. Be wary of candidates who have low energy, ineffective communication skills, and poor customer service skills.

Interview Questions for Account Representatives:

1. How would you go about securing new clients?

Demonstrates the candidate's industry knowledge, communication, and customer service skills.

2. How would you deal with a long-standing client who continually complains about company pricing?

Demonstrates the candidate's experience, communication and customer service skills.

3. How do you ensure that existing clients remain with our company?

Demonstrates the candidate's customer service skills and experience.

4. How often should a successful account representative contact existing clients?

Demonstrates the candidate's industry knowledge and experience.

5. What do you think is the most effective method of closing a sale with a new client?

Demonstrates the candidate's industry knowledge and experience.

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