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Appointment Setter Interview Questions

Top 5 appointment setter interview questions with detailed tips for both hiring managers and candidates.
Paul Peters
By Paul Peters, May 4, 2021
Paul Peters is the Chief Editor of Betterteam. He's a former print journalist and small business owner and has written articles for a variety of newspapers, magazines and websites.
Appointment Setter talking with the client on the phone and taking note of the time of the consultation

Appointment setters contact leads to schedule meetings between potential clients and sales representatives. Though not sales staff themselves, appointment setters may provide basic information about the products or services for sale by the company.

When interviewing appointment setters, the most suitable candidate will be energetic, persuasive, and target-driven. Be wary of candidates who demonstrate poor verbal, computer, and organizational skills.

Interview Questions for Appointment Setters:

1. How does the role of an appointment setter differ from that of a sales representative?

Demonstrates knowledge about both positions.

2. What are the most effective strategies for securing an appointment?

Reveals work experience, interpersonal skills, and overall suitability for the role.

3. What would you do if a potential client kept postponing their appointment?

Tests problem-solving and communication skills.

4. What would you do if you could not contact a potential client?

Assesses problem-solving abilities.

5. How would you ensure that you kept an accurate record of calls placed?

Shows organizational and computer skills.

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