1. Interview Questions
  2. Call Center and Customer Service Interview Questions

Call Center Trainer Interview Questions

Top 5 call center trainer interview questions with detailed tips for both hiring managers and candidates.
Carla Lottering.
By Carla Lottering, May 23, 2023
Carla is a Copywriter for Betterteam based in Cape Town, South Africa. She has over 5 years' experience in online content creation and enjoys writing on HR, technology, and AI.
A call center trainer showing co-workers an important document on a computer,

Call center trainers work to train, mentor, and support new and experienced call center agents. They are responsible for developing instructional materials, scheduling and conducting training sessions, providing on-the-job training, and measuring the effectiveness of their training.

When interviewing call center trainers, the most suitable candidate will display outstanding leadership and mentoring abilities, as well as the ability to navigate stressful work situations. Be wary of candidates with poor communication skills and limited teaching abilities.

Interview Questions for Call Center Trainers:

1. What is your definition of excellent customer service?

Examines the candidate's knowledge of customer service best practices.

2. How would you support an unmotivated call center agent to reach their sales target?

Showcases the candidate's leadership and mentoring skills.

3. What methods would you use to train new employees on the company's customer service protocols?

Assesses the candidate's teaching abilities and communication skills.

4. How would you go about identifying the training needs of the call center floor?

Demonstrates the candidate's ability to spot skills gaps.

5. How would you assess an employee's performance after a training session?

Tests the candidate's analytical skills and assessment methods.

Related Articles:

Call Center Trainer Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in a call center trainer job description.

Team Leader Interview Questions

Top 5 team leader interview questions with detailed tips for both hiring managers and candidates.

Call Center Supervisor Interview Questions

Top 5 call center supervisor interview questions with detailed tips for both hiring managers and candidates.

Team Leader Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in a team leader job description.

Call Center Supervisor Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in a call center supervisor job description.
Post a Job