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Client Services Coordinator Interview Questions

Top 5 client services coordinator interview questions with detailed tips for both hiring managers and candidates.
Paul Peters
By Paul Peters, May 5, 2021
Paul Peters is the Chief Editor of Betterteam. He's a former print journalist and small business owner and has written articles for a variety of newspapers, magazines and websites.
Client Services Coordinator providing phone assistance

The client services coordinator is responsible for overseeing the day-to-day relations between an organization and its clients. They collect information on how to best serve their clients and communicate these requirements to the organization.

Strong candidates will be professional, polite, and innovative. Be wary of candidates who come across as disorganized or who lack strong communication skills.

Interview Questions for Client Services Coordinators:

1. What do you think are the most important traits of a successful client services coordinator?

Tests the candidate's knowledge of what the position entails and requires.

2. Tell us about the most challenging incident that you have had with a client. How did you handle the situation?

Reveals more about the candidate's job experience and how they cope with conflict and pressure.

3. How do you plan and prioritize your work on a busy day?

Demonstrates the candidate's organizational abilities.

4. How do handle a pushy client who insists on speaking to a specific manager who isn't available?

Gives the candidate a chance to showcase politeness, negotiation, and conflict resolution skills.

5. Can you share an example of an improvement you suggested in terms of service offerings?

Shows if the candidate is capable of assessing and improving services on offer.

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