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Hospitality Manager Interview Questions

Top 5 hospitality manager interview questions with detailed tips for both hiring managers and candidates.
Carla Lottering.
By Carla Lottering, Feb 26, 2021
Carla is a Copywriter for Betterteam based in Cape Town, South Africa. She has over 5 years' experience in online content creation and enjoys writing on HR, technology, and AI.
A hospitality manager and co-worker looking at a schedule and writing a note.

Hospitality managers work in a hotel or restaurant environment and are in charge of running the daily activities and operations of the hospitality division. They work to ensure that customer satisfaction remains high by overseeing personnel, attending to guest complaints, and adhering to best hospitality practices.

When interviewing hospitality managers, the best candidates will display excellent leadership skills and exceptional knowledge of customer service. Be wary of candidates with limited managerial experience and poor communication skills.

Interview Questions for Hospitality Managers:

1. What has been the most challenging issue you've had to resolve as a hospitality manager?

Assesses the candidate's problem-solving skills and their ability to learn from previous experiences.

2. What methods would you use to evaluate hospitality personnel?

Tests the candidate's managerial skills and knowledge of best hospitality practices.

3. How would you ensure that the hospitality staff adheres to the company's customer service policy?

Highlights the candidate's communication skills and ability to effectively lead personnel.

4. How do you deal with a guest complaint?

Demonstrates the candidate's customer service experience and conflict resolution skills.

5. How would you optimize the hospitality budget to include a new guest service?

Reveals the candidate's financial prowess.

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