1. Interview Questions
  2. Healthcare and Medical Interview Questions

Intake Coordinator Interview Questions

Top 5 intake coordinator interview questions with detailed tips for both hiring managers and candidates.
Paul Peters
By Paul Peters, Jul 7, 2021
Paul Peters is the Chief Editor of Betterteam. He's a former print journalist and small business owner and has written articles for a variety of newspapers, magazines and websites.
An intake coordinator working on a laptop and verifying the medical insurance coverage of a patient.

Intake coordinators, also known as intake counselors, perform all the administrative tasks required to admit a patient to a medical facility. This includes gathering their personal information, medical history, and information on any health insurance policies they have.

When interviewing potential intake coordinators, look for candidates who have excellent organizational skills. Be wary of candidates with poor interpersonal skills, as this is a front-office role that requires a lot of interaction with patients.

Interview Questions for Intake Coordinators:

1. Which computer programs work best for organizing a filing system?

Tests the candidate's computer literacy and organizational skills.

2. How would you go about verifying a patient's insurance information?

Tests the candidate's experience and attention to detail.

3. How do you keep patient information confidential?

Tests the candidate's discretion and ability to follow best practices for confidentiality.

4. What would you do if the phone is ringing and a patient is waiting to be assisted?

Tests the candidate's ability to prioritize tasks and their customer service instincts.

5. What procedure do you follow when scheduling a patient's appointment?

Tests the candidate's ability to manage and update schedules effectively.

Related Articles:

Intake Coordinator Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in an intake coordinator job description.

Medical Office Manager Interview Questions

Top 5 medical office manager interview questions with detailed tips for both hiring managers and candidates.

Medical Office Manager Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in a medical office manager job description.

Medical Scribe Interview Questions

Top 5 medical scribe interview questions with detailed tips for both hiring managers and candidates.

Medical Scribe Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in a medical scribe job description.
Post a Job