IT Help Desk Resume

You'd need your summary to create a good first impression, intriguing employers enough to continue reading your resume. Start by highlighting your core skills, years of experience, top achievements, and include the reason why the job aligns with your career path.

Limit your summary to a maximum of four sentences and only include the most pertinent information. Add a sentence about how your specific skill set and experience will benefit the employer's organization.

Make a bulleted list that showcases your core skills, such as providing in-person and online IT help desk support, recommending improvements to user experiences, configuring networks, and updating operating systems and software.

Be sure to mention all relevant skills that could set you apart from other candidates.

Directly match your skills with the job requirements and do not list skills that will not be needed for the position. You'll want to list all relevant skills and competencies you have acquired over time.

When highlighting your skills, remain honest about your level of expertise as the hiring process may require practical assessments.

The work experience section is an imperative part of your resume as employers will want to read about the IT help desk tasks you've performed in previous roles. You'll want to start this section with your most recent position.

Be sure to pay special attention to the responsibilities you were assigned in previous roles. This will help employers envision you in the position and determine the type of tasks you're knowledgeable in.

Add your qualifications in reverse chronological order. Each qualification entry should mention an institution name, the dates of attendance, and a location.

If you're studying towards a qualification, mention it at the start of this section. Omit the dates and instead include the words "In Progress."

While your resume thus far already reveals a lot about you and your abilities, to help improve your chances of an interview, don't neglect to mention any IT-related certifications, for example:

• Cisco Certified Network Associate (CCNA).
• Apple Certified Associate.
• W3C Professional Certificate in Front End Web Development.

If you obtained more than one certificate, consider which one employers would be most interested in and mention it first.

Your career highlights are a great addition to your resume because they act as solid references, proving to employers that you're more than capable of exceeding their expectations.

You'll immediately want to capture an employer's attention, so start this section with your most impressive IT help desk achievements.

Provide sufficient details of your proudest accomplishments, for example, successfully assisting clients to migrate to a new software platform, developing a user guide for employees to refer to, implementing more efficient error logging procedures, and more.

Be sure to include metrics to emphasize the impact your achievements had on the business. The more specific, the better.

These usually include professional achievements such as awards or job promotions that may be of particular interest to employers.

Use bullet points to briefly describe each highlight and list them in reverse chronological order. Each entry should identify the institution/employer and remember to include a date.