1. Interview Questions
  2. Retail and Consumer Products Interview Questions

Mystery Shopper Interview Questions

Top 5 mystery shopper interview questions with detailed tips for both hiring managers and candidates.
Paul Peters
By Paul Peters, Mar 7, 2022
Paul Peters is the Chief Editor of Betterteam. He's a former print journalist and small business owner and has written articles for a variety of newspapers, magazines and websites.
Mystery shopper inspecting the product and asking the Store Rep about the clothes to test her customer service skill

Also known as secret shoppers, mystery shoppers assess product quality, customer service, and store environments while posing as regular customers.

When interviewing secret shoppers, the most suitable candidate will demonstrate excellent verbal and written communication, attention to detail, and excellent memorization. Be wary of candidates who are partial and unable to work discreetly.

Interview Questions for Mystery Shoppers:

1. What would you do to remain discreet while posing as a customer?

Tests technical skills.

2. How would you remain impartial if asked to review your favorite store?

Assesses objectivity and fairness.

3. Can you list some small but significant details to look out for when shopping?

Shows attention to detail.

4. How would you ensure that you memorized and reported on all relevant data?

Reveals memorization and technical skills.

5. How would you communicate your findings?

Highlights communication and technical skills.

Related Articles:

Mystery Shopper Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in a mystery shopper job description.

Service Writer Interview Questions

Top 5 service writer interview questions with detailed tips for both hiring managers and candidates.

Service Writer Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in a service writer job description.

Customer Service Representative Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in a customer service representative job description.

Customer Service Representative Interview Questions

Top 5 customer service representative interview questions with detailed tips for both hiring managers and candidates.
Post a Job