1. Interview Questions
  2. Healthcare and Medical Interview Questions

Patient Navigator Interview Questions

Top 5 patient navigator interview questions with detailed tips for both hiring managers and candidates.
Paul Peters
By Paul Peters, Feb 7, 2022
Paul Peters is the Chief Editor of Betterteam. He's a former print journalist and small business owner and has written articles for a variety of newspapers, magazines and websites.
Patient navigator informing patient coverage of their insurance claims doing completing paperwork.

Patient navigators, also known as patient advocates, ensure that patients are supported and well-informed throughout their time in the healthcare system.

When interviewing potential patient navigators, look for candidates who can demonstrate extensive knowledge of all aspects of the healthcare system. Be wary of candidates who lack good communication skills, as they will be unable to adequately inform patients about their options and rights.

Interview Questions for Patient Navigators:

1. What would you do if the patient and their spouse disagree about what is best for the patient?

Tests the candidate's ability to listen to a loved one's concerns, but to act in accordance with the patient's best interests.

2. What is one of the most challenging aspects of the healthcare system you've navigated patients through?

Tests the candidate's experience, problem-solving skills, perseverance, and ability to successfully guide patients through challenges.

3. A patient's insurance won't cover their medical procedure. How do you proceed?

Tests the candidate's knowledge of what options are available to the patient, such as appealing the decision or setting up a payment plan.

4. What do you think are the most important rights a patient should know about?

Tests the candidate's passion for patient well-being, and their knowledge of healthcare rights.

5. What would you do if you thought a doctor was behaving negligently?

Tests the candidate's ability to resolve critical issues and act in the patient's best interests.

Related Articles:

Patient Navigator Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in a patient navigator job description

Patient Representative Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in a patient representative job description

Patient Representative Interview Questions

Top 5 patient representative interview questions with detailed tips for both hiring managers and candidates.

Patient Liaison Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in a patient liaison job description

Patient Liaison Interview Questions

Top 5 patient liaison interview questions with detailed tips for both hiring managers and candidates.
Post a Job